Terms & Conditions

 

1. Prices The prices payable for the products that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we despatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order. The delivery rates will be displayed in the Delivery sections of the web site.

2. Age Restriction It is Illegal to Sell Alcohol to Anyone Under the Age of 18. We therefore will not sell to anyone who is not 18 years of age or over, as the law clearly requires. By placing an order you confirm that you are at least 18 years old. If you are buying an Alcohol related product/s as a gift - the recipient must also be over 18 years old. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.

3. Minimum Order Purchases on the wpwines.com website are subject to a £10.00 minimum spend (excluding delivery charges). The Wine Press and wpwines.com are trading names of Frenmart Ltd. All terms and conditions stated here apply to any business conducted by Frenmart Ltd and any of its trading names.

4. Availability If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible, you may select an alternative gift or you will receive a full refund should you decide to cancel your order. We reserve the right to provide alternative years/vintages where appropriate and/or to substitute brands (in the case of Luxury Presentation Boxes we reserve the right to supply Blue as an alternative to Red and vice-versa)(in case of Louis Cristal 1997/1999/2000 we reserve the right to ship in either Gold Presentation Boxes or Blue Gift Boxes at time of order depending on stock availability at time of ordering-please check with our sales team at time of order) if items are unavailable or out of stock and if we are unable to contact you personally through the contact details provided and/or the orders are time sensitive.

5. UK Delivery We deliver to addresses in mainland UK (England, Wales, Scotland). Orders to Northern Ireland, Isle of Man, Channel Islands and the Scottish Isles will attract an additional surcharge.  Orders should be placed before 3.45pm for Next Working Day delivery on by 3.30pm on a Friday for Saturday AM deliveries. Saturday, Sunday and Public Holidays are not treated as working days. Orders placed late Friday and over the weekend will normally be processed on the following Monday for Tuesday delivery. Delivery times may be affected if there are stock availability problems or other unforeseen circumstances and on rare occasions items do run out-of-stock. For your security, the courier's paperwork must be signed, either at the recipients address or a neighbouring address in order to acknowledge receipt of the goods. If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the goods, the courier will retain the goods and will leave a calling card with a Customer Services telephone number and Local Branch details for you to call in order to arrange re-delivery. Please note that the appointed courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.  Gift orders including Flowers and certain Food Hampers may be left SAFE due to their perishable nature, please contact us on contact@wpwines.com or telephone us on 01384 892941 for further details. The courier will only attempt to deliver the goods on up to two separate days, after which a further delivery charge may become payable. The goods will then be held at the local depot for a further 2-3 days after which they will be Automatically returned to our Returns Department if they have not been collected from the courier within the agreed timeframe. For returned orders only the cost of the products ordered is refunded less the cost of both the outward and inward associated carriage. i.e if a product cannot be delivered and is returned back to us you WILL NOT recieve the postage on the refund only the product cost.  Wpwines.com are not liable for any loss including consequential loss if a gift does not arrive on time, we cannot be held liable if, through no fault of our own or our couriers, we are unable to deliver a gift on time.

6. Special Christmas Hamper Arrangements a) Orders for pre-Christmas delivery of Non Salmon related Christmas Hampers, non Salmon related Luxury Hampers & Gift baskets to ensure delivery in good time for Christmas should be placed no later than 1st December. b) We will continue to accept orders upto the 8th December @ 5.30pm pending space with couriers, time required to process orders and stock availability. c) Delivery times will extend in the run upto Christmas so please allow upto 3 working days from order receipt to order despatch and please also allow for the 24hrs for the actual UK delivery time required. d) Orders for pre-Christmas delivery of Salmon related Christmas & Luxury Hampers and Gift Baskets to ensure delivery in good time for Christmas should be placed no later than 10th December. e) Salmon related Hamper deliveries cannot be made on a Sunday or a Monday. Orders for Saturday/Sunday will be despatched on a Thursday for Friday delivery. Orders for a Monday will be despatched on a Monday for Tuesday delivery. f) Salmon related Hamper orders for a specific Saturday delivery will be subject to a surcharge of £25.00 per consignment. WPwines.com are not liable for any loss including consequential loss if a gift does not arrive on time, we cannot be held liable if, through no fault of our own or our couriers, we are unable to deliver a gift on time.

7. Order Cancellation If you wish to cancel your Gift simply return the goods in the same condition to us within 14 days of purchase for a full refund of the goods. Unfortunately we cannot refund courier or postage charges already incurred. You will be responsible for returning the products to us at your own cost. The goods must arrive back at our Returns Department unopened and undamaged. You can cancel your order by emailing our Customer Services on contact@wpwines.com or Tel: 01384 892941 at anytime within 14 days from the original purchase date. All refunds/credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.

8. Returns If any goods are delivered damaged or faulty we will provide a full replacement or full refund of any products that are damaged or faulty. We may require any faulty or damaged goods to be returned to us. We will arrange this as necessary. This does not affect your statutory rights as a consumer.

9. Claims for Breakages Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 7 days of delivery. Please contact us on contact@wpwines.com or Tel: 01384 892941 advising all courier tracking parcel details.

10. Payment None Account Customers: You can pay for Products purchased from wpwines.com purchased on-line or by telephone by using any of the following cards: Mastercard, Visa, Visa Delta, Visa Electron and Maestro/Switch , Solo. You must give us authority for payment at the time of order. We also accept BACS payments or Cheques made payable to The Wine Press, however such orders will only be despatched once the BACS payment has been received or cheque has been received and cleared for payment. All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any goods prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will NOT be liable for any delay or non-delivery. Open Account Customers: Strictly 30 days from date of invoice. Credit account available upon request and subject to the standard company validation checks. Please contact us on contact@wpwines.com or Tel: 01384 892941  for further details.

11. Product Information We endeavour to advertise our products accurately. However we cannot guarantee the accuracy of information provided on our website about Products, such as photographs, images and descriptions of the Products. Vintage years specified for Champagnes, wines and spirits can not be guaranteed, as due to the very nature of these products they are of limited supply for any vintage year. We strive to constantly update the website with the correct vintage years as and when stocks of older vintages are exhausted.

12. Governing Law Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom. All legal and contractual matters, disputes, interpretations or otherwise, are subject to the exclusive jurisdiction, Laws and Courts of England. By placing any order with us you are clearly accepting all the terms and conditions as stated above.

13. Customer Services If you have a complaint, are dissatisfied with our service in any way or have any order or general related queries, please email us at wpwines.com We aim to respond to all urgent matters within 3 hours, for all other enquiries we aim to respond within 24 hours. wpwines.com is operated by Frenmart Limited, Grange Lane,Lye, Stourbridge, West Midlands DY9 7HH (Tel: 01384 892941):  Company Registration No. 1675408 eng, VAT No. 377563609 Wpwines.com and The Wine Press are all trading names of Frenmart Limited. All terms and conditions stated here apply to any business conducted by Frenmart Limited and any of its trading names.

14. Title of Goods Property and title of goods shall remain with wpwines.com and shall not pass to the customer until such time as  wpwines.com has received payment in full of all sums due on whatsoever account.

15. Security Our payment provider uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. Our payment provider collects your payment information which is totally industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of your card details.

16. Environmental Policy At wpwines.com we very much care about our environment and we look to constantly review our operational processes to refine and minimise our waste. What waste we do produce we seperate into distinct streams for easy recycling and reprocessing. We compact all our waste paper and cardboard to minimise transportation prior to being recycled. 19. Statutory Rights These Terms and Conditions do not affect your statutory rights as a consumer.

PRIVACY POLICY

PERSONAL INFORMATION

The only personal information we collect is the information that you give to us, by ordering or by sending request forms, or by email. Under no circumstances will your personal information be given to or sold to any third party, other than the normal proces of verifying the card payment details, and is kept for our records only.

COOKIES

Cookies are small peices of data stored on your computer by your browser. They are used by websites to store bits of information between pages. Only you and the website which created the cookie should be able to view them. We use cookie to keep track of whats in your shopping basket before you proceed to the secure checkout page.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

 

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

More information on session cookies and what they are used for athttp://www.allaboutcookies.org/cookies/session-cookies-used-for.html