Terms & Conditions and Terms Of Use

 

1. Prices The prices payable for the products that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we despatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order. The delivery rates will be displayed in the Delivery sections of the web site.

2. Age Restriction It is Illegal to Sell Alcohol to Anyone Under the Age of 18. We therefore will not sell to anyone who is not 18 years of age or over, as the law clearly requires. By placing an order you confirm that you are at least 18 years old. If you are buying an Alcohol related product/s as a gift - the recipient must also be over 18 years old. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.

3. Minimum Order Purchases on the wpwines.com website are subject to a £10.00 minimum spend (excluding delivery charges). The Wine Press and wpwines.com are trading names of Frenmart Ltd. All terms and conditions stated here apply to any business conducted by Frenmart Ltd and any of its trading names.

4. Availability If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible, you may select an alternative gift or you will receive a full refund should you decide to cancel your order. We reserve the right to provide alternative years/vintages where appropriate and/or to substitute brands (in the case of Luxury Presentation Boxes we reserve the right to supply Blue as an alternative to Red and vice-versa)(in case of Louis Cristal 1997/1999/2000 we reserve the right to ship in either Gold Presentation Boxes or Blue Gift Boxes at time of order depending on stock availability at time of ordering-please check with our sales team at time of order) if items are unavailable or out of stock and if we are unable to contact you personally through the contact details provided and/or the orders are time sensitive.

5. UK Delivery We deliver to addresses in mainland UK (England, Wales, Scotland). Orders to Northern Ireland, Isle of Man, Channel Islands and the Scottish Isles will attract an additional surcharge.  Orders should be placed before 3.45pm for Next Working Day delivery on by 3.30pm on a Friday for Saturday AM deliveries. Saturday, Sunday and Public Holidays are not treated as working days. Orders placed late Friday and over the weekend will normally be processed on the following Monday for Tuesday delivery. Delivery times may be affected if there are stock availability problems or other unforeseen circumstances and on rare occasions items do run out-of-stock. For your security, the courier's paperwork must be signed, either at the recipients address or a neighbouring address in order to acknowledge receipt of the goods. If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the goods, the courier will retain the goods and will leave a calling card with a Customer Services telephone number and Local Branch details for you to call in order to arrange re-delivery. Please note that the appointed courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.  Gift orders including Flowers and certain Food Hampers may be left SAFE due to their perishable nature, please contact us on contact@wpwines.com or telephone us on 01384 892941 for further details. The courier will only attempt to deliver the goods on up to two separate days, after which a further delivery charge may become payable. The goods will then be held at the local depot for a further 2-3 days after which they will be Automatically returned to our Returns Department if they have not been collected from the courier within the agreed timeframe. For returned orders only the cost of the products ordered is refunded less the cost of both the outward and inward associated carriage. i.e if a product cannot be delivered and is returned back to us you WILL NOT recieve the postage on the refund only the product cost.  Wpwines.com are not liable for any loss including consequential loss if a gift does not arrive on time, we cannot be held liable if, through no fault of our own or our couriers, we are unable to deliver a gift on time.

6. Special Christmas Hamper Arrangements a) Orders for pre-Christmas delivery of Non Salmon related Christmas Hampers, non Salmon related Luxury Hampers & Gift baskets to ensure delivery in good time for Christmas should be placed no later than 1st December. b) We will continue to accept orders upto the 8th December @ 5.30pm pending space with couriers, time required to process orders and stock availability. c) Delivery times will extend in the run upto Christmas so please allow upto 3 working days from order receipt to order despatch and please also allow for the 24hrs for the actual UK delivery time required. d) Orders for pre-Christmas delivery of Salmon related Christmas & Luxury Hampers and Gift Baskets to ensure delivery in good time for Christmas should be placed no later than 10th December. e) Salmon related Hamper deliveries cannot be made on a Sunday or a Monday. Orders for Saturday/Sunday will be despatched on a Thursday for Friday delivery. Orders for a Monday will be despatched on a Monday for Tuesday delivery. f) Salmon related Hamper orders for a specific Saturday delivery will be subject to a surcharge of £25.00 per consignment. WPwines.com are not liable for any loss including consequential loss if a gift does not arrive on time, we cannot be held liable if, through no fault of our own or our couriers, we are unable to deliver a gift on time.

7. Order Cancellation If you wish to cancel your Gift simply return the goods in the same condition to us within 14 days of purchase for a full refund of the goods. Unfortunately we cannot refund courier or postage charges already incurred. You will be responsible for returning the products to us at your own cost. The goods must arrive back at our Returns Department unopened and undamaged. You can cancel your order by emailing our Customer Services on contact@wpwines.com or Tel: 01384 892941 at anytime within 14 days from the original purchase date. All refunds/credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.

8. Returns If any goods are delivered damaged or faulty we will provide a full replacement or full refund of any products that are damaged or faulty. We may require any faulty or damaged goods to be returned to us. We will arrange this as necessary. This does not affect your statutory rights as a consumer.

9. Claims for Breakages Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 7 days of delivery. Please contact us on contact@wpwines.com or Tel: 01384 892941 advising all courier tracking parcel details.

10. Payment None Account Customers: You can pay for Products purchased from wpwines.com purchased on-line or by telephone by using any of the following cards: Mastercard, Visa, Visa Delta, Visa Electron and Maestro/Switch , Solo. You must give us authority for payment at the time of order. We also accept BACS payments or Cheques made payable to The Wine Press, however such orders will only be despatched once the BACS payment has been received or cheque has been received and cleared for payment. All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any goods prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will NOT be liable for any delay or non-delivery. Open Account Customers: Strictly 30 days from date of invoice. Credit account available upon request and subject to the standard company validation checks. Please contact us on contact@wpwines.com or Tel: 01384 892941  for further details.

11. Product Information We endeavour to advertise our products accurately. However we cannot guarantee the accuracy of information provided on our website about Products, such as photographs, images and descriptions of the Products. Vintage years specified for Champagnes, wines and spirits can not be guaranteed, as due to the very nature of these products they are of limited supply for any vintage year. We strive to constantly update the website with the correct vintage years as and when stocks of older vintages are exhausted.

12. Governing Law Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom. All legal and contractual matters, disputes, interpretations or otherwise, are subject to the exclusive jurisdiction, Laws and Courts of England. By placing any order with us you are clearly accepting all the terms and conditions as stated above.

13. Customer Services If you have a complaint, are dissatisfied with our service in any way or have any order or general related queries, please email us at wpwines.com We aim to respond to all urgent matters within 3 hours, for all other enquiries we aim to respond within 24 hours. wpwines.com is operated by Frenmart Limited, Grange Lane,Lye, Stourbridge, West Midlands DY9 7HH (Tel: 01384 892941):  Company Registration No. 1675408 eng, VAT No. 377563609 Wpwines.com and The Wine Press are all trading names of Frenmart Limited. All terms and conditions stated here apply to any business conducted by Frenmart Limited and any of its trading names.

14. Title of Goods Property and title of goods shall remain with wpwines.com and shall not pass to the customer until such time as  wpwines.com has received payment in full of all sums due on whatsoever account.

15. Security Our payment provider uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. Our payment provider collects your payment information which is totally industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of your card details.

16. Environmental Policy At wpwines.com we very much care about our environment and we look to constantly review our operational processes to refine and minimise our waste. What waste we do produce we seperate into distinct streams for easy recycling and reprocessing. We compact all our waste paper and cardboard to minimise transportation prior to being recycled. 19. Statutory Rights These Terms and Conditions do not affect your statutory rights as a consumer.

PRIVACY POLICY

PERSONAL INFORMATION

The only personal information we collect is the information that you give to us, by ordering or by sending request forms, or by email. Under no circumstances will your personal information be given to or sold to any third party, other than the normal proces of verifying the card payment details, and is kept for our records only.

COOKIES

Cookies are small peices of data stored on your computer by your browser. They are used by websites to store bits of information between pages. Only you and the website which created the cookie should be able to view them. We use cookie to keep track of whats in your shopping basket before you proceed to the secure checkout page.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

 

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

More information on session cookies and what they are used for athttp://www.allaboutcookies.org/cookies/session-cookies-used-for.html

 

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, whether as a guest or a registered user. Please read these “Website Terms of Use” carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

INFORMATION ABOUT US This website is owned by Frenmart Limited

ACCESSING OUR SITE Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. When using our site, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

INTELLECTUAL PROPERTY RIGHTS We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status and that of any identified contributors as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

RELIANCE ON INFORMATION POSTED Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

OUR SITE CHANGES REGULARLY We update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. OUR LIABILITY The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: • loss of income or revenue; • loss of business; • loss of profits or contracts; • loss of anticipated savings; • loss of data; • loss of goodwill; • wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

TRANSACTIONS CONCLUDED THROUGH OUR SITE Contracts for the supply of goods or services or information formed through our site or because of visits made by you are governed by our terms and conditions of supply.

VIRUSES, HACKING AND OTHER OFFENCES You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy. If you wish to make any use of material on our site other than that set out above, please email your request using our usual contact methods.

LINKS FROM OUR SITE Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

JURISDICTION AND APPLICABLE LAW The English Courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VARIATIONS We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS If you have any concerns about material which appears on this site, contact us using our usual contact methods.