Terms & Conditions
1. Prices. The prices payable for the products that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we despatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order. The delivery rates will be displayed in the Delivery sections of the web site.
2. Age Restriction. It is Illegal to Sell Alcohol to anyone under
the Age of 18. We therefore will not sell to anyone who is not 18 years of age
or over, as the law clearly requires. By placing an order you confirm that you
are at least 18 years old. If you are buying an Alcohol related product/s as a
gift - the recipient must also be over 18 years old. If our couriers are in any
doubt about the age of the recipient on delivery, they will request some form
of ID. If the person receiving the order is unable to produce appropriate ID,
unfortunately our couriers will be unable to leave the products.
3. Minimum Order. Purchases on the wpwines.com website are
subject to a £10.00 minimum spend (excluding delivery charges). The Wine Press
and wpwines.com are trading names of Frenmart Ltd. All terms and
conditions stated here apply to any business conducted by Frenmart Ltd and
any of its trading names.
4. Availability. If for any reason beyond our control, we are
unable to supply a particular product, we will notify you as soon as possible,
you may select an alternative gift or you will receive a full refund should you
decide to cancel your order. We reserve the right to provide alternative
years/vintages where appropriate.
5. UK Delivery. We deliver to addresses in mainland UK (England,
Wales, and Scotland). Orders to Northern Ireland, Isle of Man, Channel Islands
and the Scottish Isles will attract an additional surcharge. Orders
should be placed before 2pm for Next Working Day delivery. Saturday, Sunday,
Monday and Public Holidays are not treated as working days. Orders placed late
Friday and over the weekend will normally be processed on the following Tuesday
for Wednesday delivery. Delivery times may be affected if there are stock
availability problems or other unforeseen circumstances and on rare occasions
items do run out-of-stock. For your security, the courier's paperwork must be
signed, either at the recipients address or a neighbouring address in order to
acknowledge receipt of the goods. If our courier attempts delivery at the
delivery address, specified in the order, or as a fall-back attempts delivery
with a neighbour but cannot deliver the goods, the courier will retain the
goods and will leave a calling card with a Customer Services telephone number
and Local Branch details for you to call in order to arrange re-delivery.
Please note that the appointed courier company can only arrange a specific
re-delivery date, and cannot arrange a specific re-delivery time. The courier
will only attempt to deliver the goods on up to two separate days, after which
a further delivery charge may become payable. The goods will then be held at
the local depot for a further 2-3 days after which they will be automatically
returned to our Returns Department if they have not been collected from the
courier within the agreed timeframe. For returned orders only the cost of the
products ordered is refunded less the cost of both the outward and inward
associated carriage. I.e. if a product cannot be delivered and is returned back
to us you WILL NOT receive the postage on the refund only the product
cost. Wpwines.com are not liable for any loss including consequential
loss if a gift does not arrive on time, we cannot be held liable if, through no
fault of our own or our couriers, we are unable to deliver a gift on time.
6. Order Cancellation. If you wish to cancel your Gift simply
return the goods in the same condition to us within 14 days of purchase for a
full refund of the goods. Unfortunately we cannot refund courier or postage
charges already incurred. You will be responsible for returning the products to
us at your own cost. The goods must arrive back at our Returns Department
unopened and undamaged. You can cancel your order by emailing our Customer
Services on contact@wpwines.com or
Tel: 01384 892941 at any time within 14 days from the original purchase date.
All refunds/credits will be issued within 30 days of the cancellation, provided
the goods have been returned within that period.
7. Returns. If any goods are delivered damaged or faulty we will
provide a full replacement or full refund of any products that are damaged or
faulty. We may require any faulty or damaged goods to be returned to us. We
will arrange this as necessary. This does not affect your statutory rights as a
consumer.
8. Claims for Breakages. Upon receipt of your order, the order
should be carefully inspected to make sure that it is intact and in full. The
courier must be informed of breakages or shortages at the time of delivery. We
will not accept any claims for breakages or shortages unless they are stated on
the courier’s documentation. We must have confirmation of these breakages or
shortages within 7 days of delivery. Please contact us on contact@wpwines.com
or Tel: 01384 892941 advising all courier tracking parcel details.
9. Payment None Account Customers: You can pay for Products
purchased from wpwines.com purchased on-line or by telephone by using any
of the following cards: MasterCard, Visa, Visa Delta, Visa Electron and Maestro/Switch,
Solo. You must give us authority for payment at the time of order. We also
accept BACS payments or Cheques made payable to The Wine Press, however such
orders will only be despatched once the BACS payment has been received or
cheque has been received and cleared for payment. All card holders are subject
to validation checks and authorisation by the card issuer. We will not deliver
any goods prior to these checks and authorisations being completed. If your
card issuer refuses to authorise payment to us, we cannot accept your order,
and will NOT be liable for any delay or non-delivery. Open Account Customers:
Strictly 30 days from date of invoice. Credit account available upon request
and subject to the standard company validation checks. Please contact us on
contact@wpwines.com or Tel: 01384 892941 for further details.
10. Product Information. We endeavour to advertise our products
accurately. However we cannot guarantee the accuracy of information provided on
our website about Products, such as photographs, images and descriptions of the
Products. Vintage years specified for Champagnes, wines and spirits cannot be
guaranteed, as due to the very nature of these products they are of limited
supply for any vintage year. We strive to constantly update the website with
the correct vintage years as and when stocks of older vintages are exhausted.
11. Governing Law. Your use of this website and any purchase by you
on this website will be governed by English Law and will be deemed to have
occurred in the United Kingdom. All legal and contractual matters, disputes,
interpretations or otherwise, are subject to the exclusive jurisdiction, Laws
and Courts of England. By placing any order with us you are clearly accepting
all the terms and conditions as stated above.
12. Customer Services. If you have a complaint are dissatisfied
with our service in any way or have any order or general related queries,
please email us at wpwines.com we aim to respond to all urgent matters
within 3 hours, for all other enquiries we aim to respond within 24
hours. wpwines.com is operated by Frenmart Limited, Grange Lane,
Lye, Stourbridge, West Midlands DY9 7HH (Tel: 01384
892941): Company Registration No. 1675408 eng, VAT
No. 377563609 Wpwines.com and The Wine Press are all trading
names of Frenmart Limited. All terms and conditions stated here apply to
any business conducted by Frenmart Limited and any of its trading names.
13. Title of Goods Property and title of goods shall remain with
wpwines.com and shall not pass to the customer until such time as
wpwines.com has received payment in full of all sums due on whatsoever account.
14. Security. Our payment provider uses state of the art security
tools and techniques, both proprietary and unique, to ensure that you are
protected against security risks. Our payment provider collects your payment
information which is totally industry-standard Secure Sockets Layer (SSL)
technology to allow for the encryption of your card details.
15. Environmental Policy. At wpwines.com we very much care about
our environment and we look to constantly review our operational processes to
refine and minimise our waste. What waste we do produce we separate into
distinct streams for easy recycling and reprocessing. We compact all our waste
paper and cardboard to minimise transportation prior to being recycled. 19.
Statutory Rights These Terms and Conditions do not affect your statutory rights
as a consumer.
PRIVACY POLICY
PERSONAL INFORMATION
The only personal information we collect is the information that
you give to us, by ordering or by sending request forms, or by email. Under no
circumstances will your personal information be given to or sold to any third
party, other than the normal process of verifying the card payment details, and
is kept for our records only.
COOKIES
Cookies are small pieces of data stored on your computer by your
browser. They are used by websites to store bits of information between pages.
Only you and the website which created the cookie should be able to view them.
We use cookie to keep track of what’s in your shopping basket before you
proceed to the secure checkout page.
We use a number of different cookies on our site. If you do not
know what cookies are, or how to control or delete them, then we recommend you
visit http://www.aboutcookies.org for
detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
Google Analytics: We use Google Analytics to collect
information about visitor behaviour on our website. Google Analytics stores
information about what pages you visit, how long you are on the site, how you
got here and what you click on. This Analytics data is collected via a
JavaScript tag in the pages of our site and is not tied to personally
identifiable information. We therefore do not collect or store your personal
information (e.g. your name or address) so this information cannot be used to
identify who you are.
You can find out more about Google’s position on privacy as
regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html