Customer FAQs
If I don't find the answer to my question here, how can I find help?
If you can't find the answer to your question here, please contact the wpwines.com Online Customer Support Team. You can email us on wine.press@virgin.net or fax us on 01384 422913. We aim to respond to all enquiries within 24 hours.
Do you have a minimum order level?
We have a minimum order value of £10 (excluding delivery charges). This can be made up of just one bottle or more.
Can I send a personalised message with my order? Yes. All Gifts in the Gifts Department include a hand-written gold gift tag with your personal message. When you purchase a gift from the gifts department you will be prompted for your personal message. This is part of the shopping process on the website. I
Is it safe to give my credit/debit card details online? Your order and transaction details are encrypted using paypals technology, thus ensuring that they are transmitted safe and securely across the Internet. If you have any further questions or concerns about the security of our service on the Internet, please contact our security and fraud prevention department on 01384 892941.
Can I pay by cheque? Yes. To pay by cheque simply send your order and cheque by post to the address on the Contact Us section. Please make cheques payable to The Wine Press The order will be dispatched once your cheque has cleared for payment.
How does wpwines.com protect my privacy? We are committed to protecting your privacy and will only collect, administer and process information in accordance with the Data Protection Act 1998. We will not sell your information to any third parties. Please see our Privacy Policy section for further details.